Policies

Refunds

What you are buying

Aurum is sold as a digital licence key. It is delivered on screen straight after payment and starts working the moment you enter it, so it can't be "returned" like a physical product. That's why there is a free demo that shows exactly what you and your clients will see, and why this policy is clear about when refunds apply.

You get a full refund if

• You were charged twice for the same purchase. We refund the extra payment.
• You paid but didn't receive your licence key, and we can't deliver it within 24 hours of you contacting us.
• Your key won't activate because of a fault on our side, and we can't fix it within 72 hours of you reporting it.
• A main feature (creating documents, private links, PDF or image download) doesn't work on your phone or computer because of a fault on our side, and we can't fix it within 7 days of you reporting it.

We don't refund

• A change of mind after the licence key has been entered in the app.
• Not using Aurum, or no longer needing it.
• Problems caused by your internet connection, your device, or clearing your browser's data. We will always help you restore your licence and backup instead.
• A key that has been switched off for breaking our terms, such as sharing or reselling it, or using Aurum for fraud.
• The difference when a price drops later, or when you missed a sale such as Black Friday.

How to ask for a refund

Message us on WhatsApp within 7 days of your purchase with:

• the email address you paid with,
• your payment reference (it starts with AUR- and is in your Paystack receipt email),
• what went wrong, with a screenshot if you can.

We reply within one working day. Most problems are fixed the same day, so please let us try first.

How refunds are paid

Approved refunds are paid back to the card or account you paid with, through Paystack, for the full amount you paid. Banks usually take 5 to 10 working days to show it. Your licence key is switched off when the refund is made.

Disputes and chargebacks

Please contact us before opening a dispute with your bank. We can usually sort things out faster. While a dispute is open, the licence key is paused.

Your legal rights

Nothing in this policy takes away your rights under the Federal Competition and Consumer Protection Act 2018 or any other Nigerian law.

Terms

Your licence

• You pay once. There is no monthly fee for Aurum itself.
• A licence is for one business (a Prestige licence covers up to two businesses). It works on up to 2 devices (Signature) or 5 devices (Prestige). The first business name you send documents with is locked to the licence.
• You may not share, sell or give away your licence key. Keys that are shared can be switched off without a refund.
• If you change phones, message us and we'll move your licence across.

What you create

• You are responsible for the documents you create and send, including their amounts, details and accuracy.
• Aurum must not be used for fake receipts, fraud or anything illegal. We will switch off licences used this way and may report it.
• Private links are stored on our servers so your clients can open them. Anyone with a link can view that document, so only send it to the right person.

Payments from your clients

If you add your Paystack key, your clients pay you directly through Paystack. Aurum never holds your money and isn't part of that payment. Paystack's own fees and terms apply.

The service

• We work to keep Aurum running reliably and include updates at no extra cost. Features may improve or change over time.
• Aurum is provided as it is. As far as the law allows, our total liability to you is limited to the amount you paid for your licence.
• We may update these terms. The date at the top of this page shows the latest version.

Privacy

What we collect

• When you buy: your name, email address and WhatsApp number, so we can deliver and support your licence.
• If you use the free plan: your email address (to send you a confirmation link and to keep to 3 free documents a month), a random device code, and a scrambled (hashed) version of your network address that we cannot turn back into the original. We use this only to stop one person opening many free accounts. We do not sell it or use it for marketing.
• When you pay: Paystack handles your card or bank details. We never see them. We receive a confirmation and a payment reference.
• When you use Aurum: your licence key and a random device code (to keep to your device limit), the documents you send as private links, and your backup, if you use it.

Website visits

When you visit our sales page we count visits anonymously: which page, which link or ad brought you, and whether you use a phone or computer. This doesn't include your name or contact details. If we run Facebook, Instagram or TikTok ads, their pixels may also measure visits and purchases so we can see which ads work.

How we use it

Only to run Aurum: deliver your licence, open your private links for your clients, keep your backup, stop shared keys, and help you when you contact us. We don't sell your data or your clients' data, and we don't send marketing messages without asking.

Where it is kept

Data is stored securely with our hosting provider, Supabase, on servers in London. Documents that are not sent as links stay on your own device.

Your clients' details

The client details you put on documents belong to your business. We store them only to deliver your documents and backups.

Your rights

Under the Nigeria Data Protection Act 2023 you can ask to see, correct or delete your data. Message us on WhatsApp and we'll do it within 30 days. Deleting your data switches off your licence's backup and private links.